SUPPORT ENOVAR&T

Welcome! You can raise a request using the options provided.

What can we help you with?

Demande d'Assistance

{"xsrfToken":"e317fd0c0f441a9d557782cc8aa690d996c25fe1_lout","branding":{"id":"3","key":"itsm","name":"SUPPORT ENOVAR&T","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dbb565b2-6125-42b5-b8fd-214a85839915/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwM2MwZjZhYi1lNGI1LTQwMDAtYmY5Zi1kYTQ2NmI3NTU5ZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRiYjU2NWIyLTYxMjUtNDJiNS1iOGZkLTIxNGE4NTgzOTkxNSI6WyJyZWFkIl19LCJleHAiOjE3NzA0ODY4NDgsIm5iZiI6MTc3MDQ4NjI0OH0.unDr4XagHpR-1K_HTSwKR8ghKkyNj4sm9IyTCJIOYl4&client=03c0f6ab-e4b5-4000-bf9f-da466b7559da&mode=fit","logoId":"dbb565b2-6125-42b5-b8fd-214a85839915","isLogoAvailable":true,"helpCenterTitle":"Bienvenue au centre de support ENOVART","sharedPortalName":"Centre de Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenue au centre de support ENOVART","sharedPortalName":"Centre de Support","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#84065f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwM2MwZjZhYi1lNGI1LTQwMDAtYmY5Zi1kYTQ2NmI3NTU5ZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzA0ODY4NDgsIm5iZiI6MTc3MDQ4NjI0OH0.mwOp8S6ihlpyDzx5I_elkagYAH1_hnpQmfZPs7TuP9Y&client=03c0f6ab-e4b5-4000-bf9f-da466b7559da&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#84065f","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"itsm","projectId":10084,"serviceDeskId":3,"name":"SUPPORT ENOVAR&T","description":"Welcome! You can raise a request using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"31","name":"Demande d'Assistance","descriptionHtml":"","callToAction":"Demande d'Assistance","introHtml":"Get assistance for general IT problems and questions.","icon":10541,"iconUrl":"https://enova.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"33","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://enova.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"37","name":"Evolution","descriptionHtml":"","callToAction":"Evolution","introHtml":"group","icon":10498,"iconUrl":"https://enova.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"88","name":"FORMATION","descriptionHtml":"","callToAction":"FORMATION","introHtml":"","icon":10468,"iconUrl":"https://enova.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"35","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10508,"iconUrl":"https://enova.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"38","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://enova.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"70","name":"Poste de travail et Infra locale","descriptionHtml":"","callToAction":"Poste de travail et Infra locale","introHtml":"","icon":10467,"iconUrl":"https://enova.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"89","name":"PRE-PROD","descriptionHtml":"","callToAction":"PRE-PROD","introHtml":"","icon":10468,"iconUrl":"https://enova.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"85","name":"PROD","descriptionHtml":"","callToAction":"PROD","introHtml":"","icon":10468,"iconUrl":"https://enova.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"87","name":"RECETTE","descriptionHtml":"","callToAction":"RECETTE","introHtml":"","icon":10468,"iconUrl":"https://enova.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Assistance"}],"orderMapping":{"24":[89,88,87,85],"16":[31],"15":[70,31],"14":[31]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwM2MwZjZhYi1lNGI1LTQwMDAtYmY5Zi1kYTQ2NmI3NTU5ZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzA0ODc0NDgsIm5iZiI6MTc3MDQ4NjI0OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.yJm_coLOuCxhWBNTHCO6A2MFqJSrp1HfQrBMu6LczyY","targetCollection":"upload-project-10084","endpointUrl":"https://api.media.atlassian.com","clientId":"03c0f6ab-e4b5-4000-bf9f-da466b7559da","tokenDurationInMins":20}},"sharedPortal":{"name":"Centre de Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=enova","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e317fd0c0f441a9d557782cc8aa690d996c25fe1_lout","baseUrl":"https://enova.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://enova.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"03c0f6ab-e4b5-4000-bf9f-da466b7559da","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ef261134ff07462b9f4d01f9609b041d","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://enova.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}